About the Role

Overview:

The Patient Care Coordinator functions as an integral part of the patient care team by assisting the professional staff and performs various administrative duties to support the daily operations at Balanced Child Pediatric Therapy. Position requires initiative, problem solving abilities, and strong interpersonal skills. Coordinates patient scheduling and therapy, assists with staffing, audits and related activities. Promotes enhanced operations through strong communication and computer skills.

Responsibilities:

• Anticipates and prepares for patient and therapist needs by focusing on patient and therapist interaction, as well as thorough review of patient lists, schedule, and other written tools. Focuses on patient and therapist interaction as another means of anticipating what is needed.

• Greets patient when entering the practice and assists patients to prepare for and complete therapy, such as retrieving needed equipment and supplies and obtaining accurate and updated patient information, such as name, address, insurance information.

• Refers the patient's concerns and questions to the therapist and refrains from independently providing advice or treatment. Follows therapist instructions.

• Cleans all patient care equipment according to department policies including disinfection of items between patients and organizes the treatment space between patients.

• Conducts routine monitoring to ensure that supplies are discarded before expiration date and that no expired supplies are kept in the department.

• Carries out receptionist duties such as greeting patients, answering phone calls in a timely manner, making phone calls, and handling mail. Assists supervisors and therapists with projects such as gathering data, keeping statistics, preparing mailings, scheduling staff as needed. Assists supervisor in orientation and training of new employees.

• Confirms and schedule appointments

• Answers telephone calls promptly and courteously.

• Collects co-pays or outstanding balances on the date of service.

• Assists patients and families in completing required paperwork.

• Work with family and supports build relationships and engage them with client services

• Communicates and expediently notifies the supervising therapist of any patient delays, damaged equipment, or patient problems or concerns.

• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports

• File and maintain medical records

• Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements

Requirements:

• High school diploma or GED.

• One year direct patient care, receptionist or related experience preferred.

• Proficient in English, verbal and written communication.

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

• Ability to deal with problems involving a few concrete variables in standardized situations.

Frequent physical demands include: Standing , Walking , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl

Occasional physical demands include: Sitting , Climbing (e.g., stairs or ladders) , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion

Continuous physical demands include: Talk or Hear

Lifting Floor to Waist 20 lbs. Lifting Waist Level and Above 50 lbs.

Requirements